1. Acceptance of an Order – Sales Contract 

After submitting an Order via the web, the Customer will receive a specific e-mail confirming receipt of the Order.

The acceptance of the Order by the Seller will take place on the basis of the availability of the warehouse. This last one will send to the Customer the confirmation of acceptance of the Order (“Order Confirmation”), as a rule in coincidence with the shipment of the Products.

  1. Payment and “Payment Methods”

Orders can be made by bank transfer. The Seller reserves the right to cancel a transaction and cancel the relevant Order in the event that a fraudulent use of the Payment Method adopted for the Order is reported.

  1. Shipping and deliveries

The seller sends and delivers the Orders using his courier.

The Seller undertakes to deliver Orders to Customers in a precise and rapid manner and, in any case, within 2 days for goods ready, 4 weeks for the item to be produced. The Order Confirmation is sent to the Customer when the Products are delivered to the courier for shipment.
In certain circumstances, such as, for example, company closure, delivery times may change. The Seller cannot be held responsible for delays in delivery not attributable to his fault or negligence.
Therefore, the Seller will be exempt from liability for delays due to force majeure, strikes, natural disasters, facts relating to customs clearance procedures, and any other fact relating to the provision of courier services or any other circumstances beyond its control. In the Order Confirmation is indicated the tracking number (tracking number) with which the Customer can monitor the shipping and delivery process of the Products on the website of the relevant courier.
The Customer is invited to do what he can to facilitate the delivery of the Order, making himself available for reception or delegating it to third parties.The courier will make a first attempt to deliver the Order to the address indicated by the Customer.
If delivery is unsuccessful, the courier will inform the Customer of the attempted delivery and will try to arrange further delivery of the Order with the Customer.
In the event that the courier cannot definitively deliver the Order, the Seller will contact the Customer to verify his interest in a new shipment.
Upon delivery, the Customer must verify the accuracy of the number of packages and the integrity of the outer packaging. In the event that the Customer finds anomalies in the delivery, for example with reference to the number of packages or in the presence of damage to the external packaging, the Customer will have to sign the delivery document with reserve and contact the Seller.
In the event that it fails to do so, the Customer may not subsequently make any objection regarding the delivery, except as provided in the following art. 8 in the field of hidden defects and in compliance with the law to protect consumers.
The Customer can contact the Seller by sending to the email address: info@robertalicini.com

  1. Non-compliant products

Legal guarantee The Seller assumes responsibility for any original defect of the Products, guaranteeing the Customer that the Products sold are not defective and that they comply with the provisions, that is, in particular, that the Products:

  • respect the description provided on the Site and possess the quality of the Products that Roberta Licini presented to the Customer as a sample,
  • are appropriate for the purpose for which goods of the same type are normally used,
  • possess the quality and usual performance of a good of the same type, which the Customer can reasonably expect, considering the nature of the asset.

For technological reasons, neither Roberta Licini nor the Site can guarantee that the colors displayed on the screen will always be accurate.
Marginal differences between the description of the Product on the Site and the actual characteristics of the Product will not be considered as a cause of non-conformity of the Product .
The guarantee of conformity of the Products sold on the Site lasts for a period of 2 (two) years from the date of receipt of the Products by the Customer. The sale of the Products is governed by the rules set out in articles 129, 130 and 132 of the Consumer Code. In the event that a non-conforming Product is delivered, the Customer may request the restoration, without charge, of the conformity of the Products by repair or replacement. If this is not possible, the Customer will be entitled to a corresponding reduction in the Purchase Price or to the reimbursement of the Purchase Price and (if incurred) of the Shipping Costs.
The Customer will notify the Seller of any lack of conformity of the Products within a period of 2 (two) months from the date on which the lack of conformity was discovered.
After receiving notification from the Customer, the Seller will contact the Customer to directly agree with the same how to collect the Products. The simple receipt of the Products by the Seller after the activation of this procedure does not imply, in any way, the recognition of a deficiency of conformity of the Products, as a careful verification by the Seller is required.
The direct action to assert the hidden defects is prescribed, in any case, within twenty-six months from the delivery of the Product.

  1. Replacement and return of Products – Right of withdrawal

Within 30 (thirty) days from the date of delivery of the Order, the Customer is entitled to:
request the replacement of a Product with a unit of the same Product.

The possibility of return is active only on Orders that are already delivered to the Customer. The return or replacement form will be pre-filled by the Seller; the Customer must verify the correctness of the data reported therein and, in any case, make sure that the notification bears the unique identification code of the Order and any request to replace the Product with a unit of the same Product of different color and / or of different sizes.

Within the return or replacement form, the Customer can indicate the reason of the return and any notes (for example, any defects found).
After receiving the notification, the Seller will communicate to the Customer via e-mail the confirmation of receipt of the request for withdrawal or replacement, containing the authorization for the return delivery of the Products (“Nullaosta“). However, the Nullament could be denied if the Seller verifies the lack of the conditions for the withdrawal or replacement, for example because more than 30 (thirty) days have elapsed from the date of delivery of the Products to the Customer.
For return shipping, the Customer may only contact the courier indicated by the Seller in the return form and / or in the Nullaosta to book the collection of the Products.
The Customer must strictly deliver the Products to the carrier for return shipment to the seller within 14 (fourteen) days from the date of receipt of the Nothingul.
In particular:
.the returned Products must be returned with each label, packaging and accessory (custody) received with the Order (which must not show any signs of use, or have been altered in any way (damaged, damaged, deteriorated or soiled, washed, ironed) and must be returned in the same condition in which they were sent by the Seller and in their original inner package “lr” (logo).

The Customer will be considered the only responsible for any decrease in value of the Products resulting from a handling different from that necessary to establish the nature, characteristics and operation of the Products.
Once the existence of the requisites for the replacement of the Product or for the exercise of Withdrawal has been verified, the Seller will notify the Customer of the acceptance of the return and will proceed with the replacement of the Product or, in the case of Withdrawal, the refund of the Purchase Price and any shipping costs incurred by the Customer (“strong>Refund”).

Provided that the Customer has correctly followed this procedure, the costs of shipping the Returns will be fully borne by the Seller. The Seller undertakes to carry out the Reimbursement procedure described above within 14 (fourteen) days from the date of receipt of the returned Products. The Refund will be made through the same payment method used by the Customer for the Order.

  1. Applicable law and disputes.

These General Terms and Conditions of Sale and the sales contracts regulated by them are governed by Italian law.
All disputes relating to these General Terms and Conditions of Sale and to the contracts regulated by them will be known to the jurisdiction of the Court of Biella.   It is without prejudice to the possibility of promoting out-of-court resolution of disputes, as provided for in articles 66 and 141 Consumer Code.

  1. Communications or complaints

For any communication, information or complaint regarding an Order and these General Terms and Conditions of Sale, the Customer may contact the e-mail address: info@robertalicini.com